About Us | Frequently Asked Questions

About Season's Best

 

Season's Best is curated by Tuck Lee Ice Company, with the purpose of bringing everyone the season's best gift. Season's Best collaborates with different chefs & restaurants all around Singapore to bring you the best foods & gifts perfect for the season. 

Our Managing Director, Jeremy HAUW, loves food and wanted to share his love of food to everyone in Singapore and he thought that with Season's Best, it will be the best way for him to share his love for food to everyone in Singapore! 

 

Frequently Asked Questions

 

Q: What payment methods do you accept?
A: We accept PAYNOW, Google Pay, Apple Pay, VISA and MASTERCARD payment.

Q: Can I cancel/change my order?
A: There will be strictly no refund once an order is placed. If you need to amend your order (i.e. date, address, etc) please contact us at least 3 days before your delivery date.

Q: What is your delivery schedule?
A: We deliver from Monday to Sunday, 7 days a week. There are 2 delivery timings available: 12-2pm & 5-7pm. Orders cut-off at 7pm for next-day deliveries. 

Q: What if I forgot to make payment via Paynow after ordering?
A: Unfortunately, if we do not receive the payment the next day upon your order. Your order will NOT be processed and will be cancelled. Please remember to make payment immediately after order. 

Q: Is there any free delivery with a minimum purchase?
A: Each delivery point is charged at $10.00 and there is free delivery for orders above $100.

Q: Will my delivery be late?
Due to high demand on weekends, we would advise to order your food at least 1 day earlier to avoid disappointment. We will endeavour our best to deliver on time.   

Q: What if no one is around to receive the food?
A: If the food is delivered and no one is at home to receive it, we will place it outside the door, we do not do any a re-delivery as our schedule is packed back to back. Please ensure to have someone to receive your food especially for fresh food especially your oysters. 

Q: Can I do a corporate purchase?
A: Yes we welcome all corporate purchase, please email seasonsbest@tuckshop.sg  or call  1800 222 3777 / 8787 6714 (Mon-Sun 9-5pm) and we will be in touch with you with more details.